Product Defect Correction

Philips Sleep and Respiratory Care – Australia and New Zealand

Product Defect Correction/Alert: Power Cord (RC-2022-RN-00980-1)

This correction relates to devices supplied with a power cord which does not conform to IEC60601-1 standard.
The following devices are affected:

BiPAP A40 (ARTG 200289), DreamStation (ARTG 295664), BiPAP A30 (ARTG 133794), BiPAP Auto System One 60 Series (ARTG 133794), BiPAP AVAPS C Series (ARTG 209934), BiPAP A40 Pro (ARTG 329407), BiPAP A40 EFL (ARTG 329408), REMstar (ARTG 295664), SimplyGo (ARTG 274181), InnoSpire Elegance (ARTG 278352) devices.

Please complete below form. * Required field

Note: If you own more than one device, you will need to complete the registration process for each separately.
Change of address: If you wish to change the address of an existing registration please click here

If you have received the notification for Product Defect Correction: Power Cord (RC-2022-RN-00980-1), please select one of the options below. If you believe that you may have an affected device but have not received this notification, please contact Philips on 1800 830 517 in Australia or +61 2 7255 2450 in New Zealand selecting option 1.

* I have read and understand the instructions provided in the notification ref: RC-2022-RN-00980-1 relating to my device and I do not require a replacement power cord.

* I have read and understand the instructions provided in the notification ref: RC-2022-RN-00980-1 relating to my device and would like to receive a replacement power cord ^†

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Further assistance to locate your serial number can be found here.

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In Australia: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Your rights under the Australian Consumer Law are in addition to any remedy Philips may provide you. In New Zealand: For consumers under the Consumer Guarantees Act 1993 (NZ) (Act) who purchase the Goods for personal, domestic or household use: Our Goods come with guarantees that cannot be excluded under the Act.

Philips Sleep and Respiratory Care – Australia and New Zealand